It has become increasingly common for many companies to have their phone calls answered by a voice mail system. What they should be aware of is how their customers truly feel about this process. They come to believe that they are unwanted and will often take their business elsewhere.
Companies who have an office staff to answer the phones during business hours, usually switch their telephone systems to a recorded device. What they forget is that today’s business hours are no longer on a nine to five basis. This is particularly true when you are dealing with a consumer base that lives all over the country, let alone all over the world. While your doors may be closed for the night, it may appear to be open to a client in another time zone. When they are asked to leave a message, they might as well be asked to hang up and go home.
Business Centers Of Missouri Inc provide live operators that can not only take your calls, but take messages for you. People respond well to the sound of a live English speaking operator taking their call. They enjoy speaking to someone who can communicate well with them and has the ability to actually listen to what they are saying. More often than not, they take this as a sign that their business is wanted.
When you have your calls answered by a Call Center Service in Columbia MO, you also have the satisfaction of knowing that you are providing jobs for Americans. Your calls have not been outsourced to workers in other parts of the world. Your callers can express themselves and know that their questions have been completely understood.
Working with a Call Center Service in Columbia MO, is easier than you think. These services are available on a day or night basis, including weekends and holidays. Your callers will not known that they are being routed to a call bank, as the voice on the other line will be as professional as one of your own employees.
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