When it comes to non-municipal water billing for complexes, manufactured home parks, apartments and even for commercial buildings, finding the correct company to partner with for utility billing will be an essential consideration for the landlord and property manager.
With the right choice of utility billing companies, this will be a stress-free process for residential and commercial customers. It will also take all the work of billing and processing payments out of the hands of the property manager or landlord, which saves time, money and issues with meeting deadlines for billing and payment.
Talking to the different utility billing companies provides an idea of what is available and the various services offered. When comparing your options, be sure to consider the following three factors as well as the cost of the service.
Today, people want to be able to go online to read the bill details as well as make their payment. Through a secure login and password, the individual sets up an account. Accessing the account will allow them to review usage, look for trends in use and other applicable details of the account.
Typically, with these companies, an email notification that the bill is ready is also provided a set number of days before it is due.
Types of Payment Accepted
Always verify the types of payments that utility billing companies will accept through their online system. Most companies will accept the major credit cards, but not all people use credit cards. An alternative payment option, with eChecks being the most popular with utility users, is always an important consideration.
Experience of the Billing Service
Always take into consideration the amount of experience that the utility billing company has in this specialized service area. Companies that have the software and the capacity to successfully handle billing for other complexes and facilities are a far better choice than a new company with only a handful of clients.
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